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ITIL® Accredited Practitioner 813.777.1005 Advanced business
professional with more than 15 years of executive leadership, management, and
analytic experience. Broad-minded
critical thinker with a natural passion for organization and
standardization. Culturally diverse
and capable of employing esoteric approaches to negotiation and consensus
building. Multifaceted intellectual in
pursuit of opportunities to effect positive change for successful
businesses. Prominent characteristics
include: ·
Superb communication and presentation skills ·
Adept at reading environments and adapting style in
rapid succession ·
Effective negotiator with attuned collaboration skills ·
Proven track record for business transformation and
process redesign ·
Strong business acumen complemented with a diverse
engineering background Project
Management Professional (PMP) – 2008 Project+ – 2007 ITIL Foundation in IT Service
Management (ITSM V3) – 2009 ITIL Foundation in IT Service Management
(ITSM) – 2006 ITIL Practitioner Release &
Control (IPRC) – 2006 Solution Selling – 2000 Support Center Practices – 1999 Master of Business Administration (M.B.A.) Saint Leo University, 2010-2011 B.A.S. - Business Administration Saint Leo University, 2007-2009 A.S. - Electronics Engineering Technology ITT Technical Institute of Indianapolis,
1983-1986 L-3 Communications Oct
2007 – Pres IT Manager contracted to the United States
Special Operations Command (USSOCOM) Oct 08 – Pres ·
Develop
innovative IT solutions that improve the efficiencies and performance of the
automations networks critical to the conduct of the Special Operations Forces
(SOF) mission. Design and implement
Project Management Office (PMO) policies, procedures, and tools; to include
the approved enterprise IT project lifecycle, scoping and risk assessment methodologies,
and management, tracking and reporting policies and templates. Also provide program management oversight
and process maturity for acquisitions and logistics branch. ·
Manage key enterprise IT initiatives from concept to
completion. Significant accomplishments include successful planning, development, and
deployment of Hewlett-Packard
Thin Client
Terminals and Citrix Web-based
Application Delivery to
the global enterprise; Consolidated Web Services which includes
Microsoft’
MOSS 2007 and
Infonic’ Geo-Replicator solutions; and Full Motion Video (on demand and capture
over IP networks) utilizing Optibase’s EZ TV Enterprise IPTV System. Project Manager contracted to the United
States Central Command (USCENTCOM) Oct 07 – Oct 08 ·
Developed a Test & Integration Lab for
the USCENTCOM Headquarters that provides engineering, testing, and analysis
functions vital to successful deployment and operations of new
technologies. Lead a centralization,
consolidation, and redesign effort to redeploy numerous disparate and
independently operating systems into an environment that better mimics
real-world production scenarios; while at the same time saving the command
more than $14K per month. ·
Provided senior-level project management
support to the Project Management Office (PMO) by performing cradle-to-grave management of numerous IT
initiatives: IT Portfolio Management (IT PfM)—using Primavera ProSight 7.0,
Host Based Security System (HBSS), CENTRIXS to DISA Consolidation (DECC-C). General Dynamics Oct
2005 – Oct 2007 Project Manager contracted to the Defense
Intelligence Agency (DIA) ·
Provided
senior project management oversight and support to the Performance, Analysis
& Engineering Branch; including business process reengineering (BPR)
employing industry standards and best practices from ISO, ITIL, PMI, and MSF.
Responsibilities included
requirements definition, budgeting, solution development methodologies,
resource scheduling, marketing, and control.
Managed major enterprise IT
projects: Configuration Management
Database (CMDB), Capacity Management, Enterprise Event Management Suite,
SharePoint Portal, and Groove Virtual Networks. Independent Consultant Oct
2004 – Oct 2005 Chief Project Manager: ·
Chief
Project Manager of a $3M Enterprise Document Imaging and Workflow Management System. Provided project leadership to 24
subordinate project managers while driving the overall success of the
wide-scale IT overhaul in one of America’ premier healthcare institutions. ·
Provided
consultation services for Management, assessment, process reengineering, and training;
as well as IT and Business Process Outsourcing (BPO) including ROI analysis,
partner procurement, contract negotiation (SOR/SOW), pilot operations,
go-live & roll-over, and post execution review. SPSS, Inc. (an IBM acquisition) Jul
1998 – Oct 2004 Sr. Director of Operations: ·
Facilitated and executed successful Application Service Provider (ASP) and Managed Service
Provider (MSP) business models for the Market Research Industry; delivering $1.2M in
MSP (hosting) revenues and $6M in Business Process Outsourcing (BPO) and ASP
products and services. Established 2
Network Operation Centers (NOC) and managed their implementation and operations. ·
Led rescue efforts
and overhauled regional technical support operation; improving customer
satisfaction through sound leadership and the employment of Support Center Practices
(SCP). ·
Engineered,
developed, and managed automation tool products such as mrSupport—a
High-Speed Telephony Server configuration and inventory management
application; Real-time Status Monitors (Command Center), Load Management
(Traffic Cop), and Project Activity Manager (PAM). LanVision,
Inc. May
1996 – Jul 1998 Director, Professional Services ·
Developed services infrastructure
(Help Desk, Field & Systems Engineering, & DBA); while maintaining
$2.8M in support contracts and delivering nearly $4M of professional
services. ·
Managed workflow and
document management projects for the healthcare industry—delivering solutions
for Registration, Medical Records, Patient Accounts, Supply Chain Management,
Human Resources, Clinical Systems, Medical Staff, and Managed Care
Contracting. VanAusdall &
Farrar, Inc. Aug
1993 – May 1996 Project Manager ·
Managed and delivered the
largest ($4.7M) optical imaging and paperless workflow system in the
company’s history—delivering Optika’s state of the art Document Imaging and
Workflow Solution to St. Elizabeth Medical Center; automating many of the
labor intensive functions throughout the healthcare provider’s Patient
Accounts and Medical Records departments. Military Service (Retired) Jan
1983 – Apr 2006 ·
Served two consecutive
tours of active duty in support of Operations Iraqi Freedom, Enduring
Freedom, Northern Watch, and Joint Forge; before completing the remainder of
my career in the U.S. Air Force National Guard, 251st
Combat Communications Group, Dec 2000–Apr 2006 ·
Maintained a steady state
of combat readiness while providing homeland security as a senior leader for
three tours in the U.S. Army National Guard, 76th
Infantry Brigade, Jan 1983–Dec 2000 ASSOCIATIONS ·
Project Management Institute (PMI) ·
Information Technology Service Management Forum
(itSMF) International ·
Armed Forces Communications and Electronics
Association (AFCEA) ·
National Scholastic Honor Society (Delta
Epsilon Sigma) AVOCATIONS |
