TERRY A. WRIGHT, PMP®

ITIL® Accredited Practitioner

813.777.1005

OBJECTIVE

Improve service management by developing people, process and tools.

SKILL SUMMARY

Advanced leadership skills—ability to read an environment and adapt style in rapid succession

Effective negotiator—attuned collaboration skills; ability to defuse anger and eliminate emotional hurtles

Strong business acumen—fulfill short-term requirements while maintaining focus on strategic objectives

Superb presentation skills—comfortable speaking in front of large audiences and key decision makers

Highly structured methodology—continually evolving organizational practices and prolific documenter

Faith-based & socially responsible—high regard for humanitarian principles & environmental stewardship

INDUSTRY TRAINING & CERTIFICATIONS

· Project Management

o Project Management Professional (PMP)

o Project+

o Master Project Manager (MPM)

o Project Manager E-Business (PME)

· IT Service Management

o ITIL Foundation in IT Service Management (ITSM)

o ITIL Practitioner Release & Control (IPRC)

o Support Center Practices

· Process Engineering (SCP, BPO, ASP)

· Technical Writing (OLA, SLA, SOW, RFI/RFP)

· Web Development & Content Management (SharePoint, Groove, HTML, VB, JS, C, SQL)

EXPERIENCE

Consulting – IT Service Management, Project Management & Technical Writing

L-3 Communications, MacDill AFB, FL, October 2007 – Present

Responsibilities

· Working in a classified role for the U.S. Special Operations Command (USSOCOM).

· Provide cradle-to-grave management of numerous projects within the automations portfolio.

· Responsibilities include requirements definition, budgeting, solution development methodologies, resource scheduling, marketing, and control.

L-3 Communications, MacDill AFB, FL, October 2007 – Present

Responsibilities

· Worked in a classified role for the U.S. Central Command (USCENTCOM) Headquarters.

· Developed a Test & Integration Lab for the USCENTCOM Headquarters.

· Provided senior-level project management support to the Project Management Office (PMO).

· Managed enterprise IT initiatives: IT Portfolio Management (IT PfM)—using Primavera ProSight 7.0, Host Based Security System (HBSS), CENTRIXS to DISA Consolidation (DECC-C).

General Dynamics, MacDill AFB, FL, October 2005 – October 2007

Responsibilities

· Worked in a classified role under the Defense Intelligence Agency (DIA); providing senior project management oversight and support to the Performance, Analysis & Engineering Branch.

· Performed process analysis, engineering, and implementation utilizing industry standards and best practices from ISO, ITIL, PMI, and MSF.

· Managed major enterprise IT Service initiatives: Configuration Management Database (CMDB) Solution, Capacity Management Solution, Enterprise Event Management Suite, SharePoint Portal & Services Development & Content Management, and Groove Virtual Networks.

Independent Consultant, October 2004 – October 2005

Responsibilities:

· Chief Project Manager of a $3M Enterprise Document Imaging, Management, and Workflow System.

· Provided consultation services for Service Level Management, assessment, process reengineering, training plans; as well as IT and Business Process Outsourcing (BPO) including ROI analysis, partner procurement, contract negotiation (SOR/SOW), pilot operations, go-live & roll-over, and post execution review.

IT Service & Project Management

SPSS, Inc., Dallas, TX, July 1998 – October 2004

Responsibilities:

· Operated a successful IT hosting and services outsourcing operation in Dallas, TX; which provided Application Service Provider (ASP) and Managed Service Provider (MSP) products and services for Market Research.

· Architected 2 Network Operation Centers (NOC) and managed their implementation and operations: Onshore—Miami Florida, Offshore—Mexico City Mexico.

· Managed automation tool projects such as Real-time Status Monitors (Command Center), Load Management (Traffic Cop), and Project Activity Manager (PAM).

· Managed ASP development projects: web based Market Research questionnaire scripting, programming, data collection, and an analysis and reporting application suite.

· Managed customer relationship management (CRM) software implementations for regional offices.

Achievements:

· Developed, implemented, and managed successful ASP and MSP business models.

· Developed mrSupport—a High-Speed Telephony Server configuration and inventory management application.

· Delivered $6M in BPO and ASP products and services; and $1.2M in MSP (hosting) revenues.

Military Service (Retired)

U.S. Air Force National Guard, 251^st Combat Communications Group, December 2000 – January 2006

U.S. Army National Guard, 76^th Infantry Brigade, January 1983 – December 2000

EDUCATION

BAS (Hon) - Business Administration

Saint Leo University, 2007-2009

AS - Electronics Engineering Technology