TERRY A. WRIGHT, PMP®
OBJECTIVE
Improve service management by developing people, process and
tools.
SKILL SUMMARY
Project Management (PMP, Project+,
MPM, PME)
IT Service Management (ITIL
Practitioner, ITIL Foundation, Support Center Practices)
Process Engineering (SCP, BPO, ASP)
Technical Writing (OLA,
Web Development & Content
Management (SharePoint, Groove, HTML, VB, JS, C, SQL)
EXPERIENCE
Consulting – IT Service Management, Project Management &
Technical Writing
L-3 Communications, MacDill AFB, FL,
October 2007 – Present
Responsibilities
·
Working in a classified
role for the U.S. Central Command (USCENTCOM).
·
Developing a Test &
Integration Lab for the USCENTCOM Headquarters.
·
Perform detailed project
planning, including requirements definition, budgeting, developing and
documenting solution development methodologies, resource scheduling and
marketing.
General Dynamics, MacDill AFB, FL, October 2005 – October
2007
Responsibilities
·
Worked in a classified
role under the Defense Intelligence Agency (DIA); providing senior project
management oversight and support to the Performance, Analysis & Engineering
Branch.
·
Performed process
analysis, engineering, and implementation utilizing industry standards and best
practices from ISO, ITIL, PMI, and MSF.
·
Managed major enterprise
IT Service initiatives: Configuration
Management Database (CMDB) Solution, Capacity Management Solution, Enterprise
Event Management Suite, SharePoint Portal & Services Development &
Content Management, and Groove Virtual Networks.
Independent Consultant, October 2004 – October 2005
Responsibilities:
·
Chief Project Manager of
a $3M Enterprise Document Imaging, Management, and Workflow System.
·
Provided consultation
services for Service Level Management, assessment, process reengineering,
training plans; as well as IT and Business Process Outsourcing (BPO) including
ROI analysis, partner procurement, contract negotiation (SOR/SOW), pilot
operations, go-live & roll-over, and post execution review.
IT Service &
Project Management
SPSS, Inc., Dallas, TX, July 1998 –
October 2004
Responsibilities:
·
Operated a successful IT hosting and
services outsourcing operation in Dallas, TX; which provided Application
Service Provider (ASP) and Managed Service Provider (MSP) products and services
for Market Research.
·
Architected 2 Network Operation
Centers (NOC) and managed their implementation and operations: Onshore—Miami Florida, Offshore—Mexico City
Mexico.
·
Managed automation tool projects
such as Real-time Status Monitors (Command Center), Load Management (Traffic
Cop), and Project Activity Manager (PAM).
·
Managed ASP development project; a
web based Market Research questionnaire scripting, programming, data
collection, analysis and reporting application suite.
·
Managed customer management system
implementations for regional offices.
Achievements:
·
Developed, implemented and managed successful ASP and MSP business
models.
·
Developed mrSupport,
a High-Speed Telephony Server configuration and inventory management
application.
·
Delivered $6M in BPO and ASP products and services; and $1.2M in MSP
(hosting) revenues.
IT Service &
Project Management
LanVision, Inc., Cincinnati, OH, May
1996 – June 1998
Responsibilities:
·
Consultation, implementation,
training and support for Medical Records and Patient Accounts paperless
workflow and optical imaging systems.
·
Performed pre-sales support; including the design and development of
prototypes and pilots.
Achievements:
·
Established and managed a Technical
Support Department—including Standard Operating Procedures (SOP).
·
Developed core business intelligence
system (Oracle Web Engine), saving over $500K first year.
Military Service
U.S. Air Force, Systems Operations,
251st Combat Communications Group, December 2000 – January 2006
(Retired)
Responsibilities:
·
Network Operations & Security
Center (NOSC) Project Manager / Systems Engineer—managed deployment of NOSC's
to forward locations; included planning, engineering, installation &
configuration of servers and routers, and disaster recovery plans.
·
Web Development—designed and
developed web based global communications systems status reporting
applications.
Achievements:
·
Developed Theatre Aerospace
Systems Reporting (TASR), and Communications Status (COMMSTAT)—systems provide key leaders with near real-time situational awareness of
airfield and communication systems status throughout their Area of
Responsibility (AOR).
·
Served in Operation Enduring Freedom
(13 Months), Operation Iraqi Freedom (6 Months).
·
Received Meritorious Service Medal;
and various state and federal commendations.
U.S. Army, Telecommunications Operations Chief, 76th
Infantry Brigade, January 1983 – December 2000
Responsibilities:
·
Planned and supervised the
installation, operation and maintenance of communications systems (C4).
·
Provided brigade Communications Security
(COMSEC) Custodianship for accounts controlled by the National Security Agency
(NSA).
Achievements:
·
Developed and deployed Tactical Web (TACWEB)—provides
communications link status in a bubble-chart format commonly used in tactical
operations centers (TOC).
·
Awarded 138th Signal
Battalion (38ID) NCO of the year in 1989; and various state and federal
commendations.
B.A.S.
- Business Administration
Saint Leo University, 2007-2008
Current G.P.A. 3.630 (5 Classes
Remaining)
A.S. - Electronics Engineering
Technology
ITT Technical Institute of Indianapolis,
1983-1986
U.S. Air Force Technical Training
Program
3C071 – Communications-Computer
Systems Operations, 2003
ANCOC – Advanced Noncommissioned
Officer Course, 1993
BNCOC – Basic Noncommissioned
Officer Course, 1989
PLDC – Primary Leadership
Development Course, 1987
U.S. Army Signal School, Ft. Gordon, GA
74C – COMSEC Custodian, 1995
31W – Telecommunications Operations
Chief, 1991
31F – Network Switching Systems
Operator-Maintainer, 1987
31M – Multi-Channel Communications
Equipment Operator, 1984
1.
Project Management
ü Project Management Professional (PMP)
ü Project+
ü Master Project Manager (MPM)
ü Project Manager E-Business (PME)
2.
IT Service Management
ü ITIL Foundation in IT Service Management (ITSM)
ü ITIL Practitioner Release & Control (IPRC)
3.
Customer Service
ü Support Center Practices (SCP)
ü Solution Selling
1983 Industrials Outstanding Student of the Year
Meritorious Service Medal
Air Force Commendation Medal
Meritorious Unit Award
AF Outstanding Unit Award (Twice)
Air Reserve Forces Meritorious Service Medal (Twice)
National Defense Service Medal (Twice)
Global War on Terrorism Service Medal
AF Overseas Ribbon Short (Twice)
Air Force Expeditionary Service Ribbon (Twice)
AF Longevity Service (Five Times)
Armed Forces Reserve Medal with 3 'M' Devices (Fourth)
AF Training Ribbon
Ohio Award of Merit
Ohio National Guard Basic Training Ribbon
Army Commendation Medal (Twice)
Army Achievement Medal
Indiana Army Commendation Medal
Rifle M16, Pistol (.45 ACP & M9), and Grenade Expert
AVOCATIONS
Architecture & Home Improvement
Automotive Performance Engineering
Available Upon Request