TERRY
A. WRIGHT, PMP®
ITIL® Accredited
Practitioner
813.777.1005
OBJECTIVE
Improve service management by developing people, process and
tools.
SKILL SUMMARY
Advanced leadership skills—ability to read an environment and adapt style in rapid
succession
Effective negotiator—attuned collaboration skills; ability to defuse anger
and eliminate emotional hurtles
Strong business acumen—fulfill short-term requirements while maintaining focus on
strategic objectives
Superb presentation skills—comfortable speaking in front of large audiences and key
decision makers
Highly structured methodology—continually evolving organizational practices and
prolific documenter
Faith-based & socially responsible—high regard for humanitarian principles &
environmental stewardship
INDUSTRY TRAINING & CERTIFICATIONS
·
Project Management
o
Project Management Professional (PMP)
o
Project+
o
Master Project Manager (MPM)
o
Project Manager E-Business (PME)
·
IT Service Management
o
ITIL Foundation in IT Service Management (ITSM)
o
ITIL Practitioner Release & Control (IPRC)
o
Support Center Practices
·
Process Engineering (SCP, BPO, ASP)
·
Technical Writing (OLA, SLA, SOW, RFI/RFP)
·
Web Development & Content Management (SharePoint,
Groove, HTML, VB, JS, C, SQL)
EXPERIENCE
Consulting – IT Service Management, Project Management &
Technical Writing
L-3 Communications, MacDill AFB, FL,
October 2007 – Present
Responsibilities
·
Working in a classified
role for the U.S. Special Operations Command (USSOCOM).
·
Provide
cradle-to-grave management of numerous projects within the automations
portfolio.
·
Responsibilities
include requirements definition, budgeting, solution development methodologies,
resource scheduling, marketing, and control.
L-3 Communications, MacDill AFB, FL, October 2007 – Present
Responsibilities
·
Worked in a classified
role for the U.S. Central Command (USCENTCOM) Headquarters.
·
Developed a
Test & Integration Lab for the USCENTCOM Headquarters.
·
Provided
senior-level project management support to the Project Management Office (PMO).
·
Managed
enterprise IT initiatives: IT Portfolio Management (IT PfM)—using Primavera
ProSight 7.0, Host Based Security System (HBSS), CENTRIXS to DISA Consolidation
(DECC-C).
General Dynamics, MacDill AFB, FL, October 2005 – October
2007
Responsibilities
·
Worked in a classified
role under the Defense Intelligence Agency (DIA); providing senior project
management oversight and support to the Performance, Analysis & Engineering
Branch.
·
Performed process
analysis, engineering, and implementation utilizing industry standards and best
practices from ISO, ITIL, PMI, and MSF.
·
Managed major enterprise
IT Service initiatives: Configuration
Management Database (CMDB) Solution, Capacity Management Solution, Enterprise
Event Management Suite, SharePoint Portal & Services Development &
Content Management, and Groove Virtual Networks.
Independent Consultant, October 2004 – October 2005
Responsibilities:
·
Chief Project Manager of
a $3M Enterprise Document Imaging, Management, and Workflow System.
·
Provided consultation
services for Service Level Management, assessment, process reengineering,
training plans; as well as IT and Business Process Outsourcing (BPO) including
ROI analysis, partner procurement, contract negotiation (SOR/SOW), pilot
operations, go-live & roll-over, and post execution review.
IT Service &
Project Management
SPSS, Inc., Dallas, TX, July 1998 –
October 2004
Responsibilities:
·
Operated a successful IT hosting and
services outsourcing operation in Dallas, TX; which provided Application
Service Provider (ASP) and Managed Service Provider (MSP) products and services
for Market Research.
·
Architected 2 Network Operation
Centers (NOC) and managed their implementation and operations: Onshore—Miami Florida, Offshore—Mexico City
Mexico.
·
Managed automation tool projects
such as Real-time Status Monitors (Command Center), Load Management (Traffic
Cop), and Project Activity Manager (PAM).
·
Managed ASP development projects:
web based Market Research questionnaire scripting, programming, data
collection, and an analysis and reporting application suite.
·
Managed customer relationship management
(CRM) software implementations for regional offices.
Achievements:
·
Developed, implemented, and managed successful ASP and MSP business
models.
·
Developed mrSupport—a High-Speed
Telephony Server configuration and inventory management application.
·
Delivered $6M in BPO and ASP products and services; and $1.2M in MSP (hosting)
revenues.
Military Service (Retired)
U.S. Air Force National Guard, 251st
Combat Communications Group, December 2000 – January 2006
U.S. Army National Guard, 76th
Infantry Brigade, January 1983 – December 2000
BAS (Hon) - Business Administration
Saint Leo University, 2007-2009
AS - Electronics Engineering Technology
ITT Technical Institute of
Indianapolis, 1983-1986
Meritorious Service Medal
Air Force Commendation Medal
National Defense Service Medal (2)
Army Commendation Medal (2)
Army Achievement Medal
Global War on Terrorism Service Medal
Numerous other state and federal commendations available
upon request
AVOCATIONS
Available upon request (Online Project Portfolio: www.itilwild.com)