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ITIL® Accredited Practitioner 813.777.1005 Advanced business professional
with more than 15 years of executive leadership, management, and analytic
experience. Broad-minded critical
thinker with a natural passion for organization and standardization. Culturally diverse and capable of employing
esoteric approaches to negotiation and consensus building. Multifaceted intellectual in pursuit of
opportunities to effect positive change for successful businesses. Prominent characteristics include: ·
Superb communication and presentation skills ·
Adept at reading environments and adapting style in
rapid succession ·
Effective negotiator with attuned collaboration skills ·
Proven track record for business transformation and
process redesign ·
Strong business acumen complemented with a diverse
engineering background Project
Management Professional (PMP) – 2008 Project+ – 2007 ITIL Foundation in IT Service
Management (ITSM V3) – 2009 ITIL Foundation in IT Service
Management (ITSM) – 2006 ITIL Practitioner Release &
Control (IPRC) – 2006 Solution Selling – 2000 Support Center Practices – 1999 Top Secret/SCI/SSBI Security Clearance
(Active) Master of Business Administration
(M.B.A.) Saint Leo University, 2010-2011 B.A.S. (Hon) - Business Administration Saint Leo University, 2007-2009 A.S. - Electronics Engineering Technology ITT Technical Institute of
Indianapolis, 1983-1986 United States Special Operations
Command (USSOCOM) Oct 2008 – Pres IT Manager ·
Develop
innovative IT solutions that improve the efficiencies and performance of the
automations networks critical to the conduct of the Special Operations Forces
(SOF) mission. Designed and
implemented Project Management Office (PMO) policies, procedures, and tools;
to include the approved enterprise IT project lifecycle, scoping and risk
assessment methodologies, and management, tracking and reporting policies and
templates. Also provide program
management oversight and process maturity for acquisitions and logistics
branch. United States Central Command (USCENTCOM) Oct
2007 – Oct 2008 Project Manager ·
Developed
a Test & Integration Lab for the USCENTCOM Headquarters capable of
providing engineering, testing, and analysis functions vital to successful
deployment and operations of new technologies. Lead a centralization, consolidation, and
redesign effort to redeploy numerous disparate and independently operating
systems into an environment that better mimics real-world production
scenarios; while at the same time saving the command more than $14K per
month. ·
Provided
senior-level project management support to the Project Management Office
(PMO)
by performing cradle-to-grave management of numerous IT
initiatives: IT Portfolio Management (IT PfM)—using Primavera ProSight 7.0,
Host Based Security System (HBSS), CENTRIXS to DISA Consolidation (DECC-C). Defense Intelligence Agency (DIA) Oct
2005 – Oct 2007 Project Manager ·
Provided
senior project management oversight and support to the Performance, Analysis
& Engineering Branch; including business process reengineering (BPR)
employing industry standards and best practices from ISO, ITIL, PMI, and MSF.
Responsibilities included requirements
definition, budgeting, solution development methodologies, resource
scheduling, marketing, and control.
Managed major enterprise IT
projects: Configuration Management
Database (CMDB), Capacity Management, Enterprise Event Management Suite,
SharePoint Portal, and Groove Virtual Networks. Independent Consultant Oct
2004 – Oct 2005 Chief Project Manager: ·
Chief
Project Manager of a $3M Enterprise Document Imaging and Workflow Management System. Provided project leadership to 24 subordinate
project managers while driving the overall success of the wide-scale IT
overhaul in one of America’ premier healthcare institutions. ·
Provided
consultation services for Management, assessment, process reengineering, and training;
as well as IT and Business Process Outsourcing (BPO) including ROI analysis,
partner procurement, contract negotiation (SOR/SOW), pilot operations,
go-live & roll-over, and post execution review. SPSS, Inc. (an IBM
acquisition) Jul
1998 – Oct 2004 Sr. Director of Operations: ·
Facilitated and executed successful Application Service Provider (ASP) and Managed Service
Provider (MSP) business models for the Market Research Industry; delivering $1.2M in
MSP (hosting) revenues and $6M in Business Process Outsourcing (BPO) and ASP
products and services. Established 2
Network Operation Centers (NOC) and managed their implementation and
operations. ·
Led rescue efforts
and overhauled regional technical support operation; improving customer
satisfaction through sound leadership and the employment of Support Center Practices
(SCP). ·
Engineered,
developed, and managed automation tool products such as mrSupport—a
High-Speed Telephony Server configuration and inventory management
application; Real-time Status Monitors (Command Center), Load Management (Traffic
Cop), and Project Activity Manager (PAM). LanVision,
Inc. May
1996 – Jul 1998 Director, Professional Services ·
Developed
services infrastructure (Help Desk, Field & Systems Engineering, & DBA);
while maintaining $2.8M in support contracts and delivering nearly $4M of
professional services. ·
Managed
workflow and document management projects for the healthcare
industry—delivering solutions for Registration, Medical Records, Patient
Accounts, Supply Chain Management, Human Resources, Clinical Systems, Medical
Staff, and Managed Care Contracting. VanAusdall &
Farrar, Inc. Aug
1993 – May 1996 Project Manager ·
Managed and
delivered the largest ($4.7M) optical imaging and paperless workflow system
in the company’s history—delivering Optika’s state of the art Document
Imaging and Workflow Solution to St. Elizabeth Medical Center; automating
many of the labor intensive functions throughout the healthcare provider’s
Patient Accounts and Medical Records departments. Military Service (Retired) Jan
1983 – Apr 2006 ·
Served two consecutive
tours of active duty in support of Operations Iraqi Freedom, Enduring
Freedom, Northern Watch, and Joint Forge; before completing the remainder of
my career in the U.S. Air Force National Guard, 251st
Combat Communications Group, Dec 2000–Apr 2006 ·
Maintained a steady state
of combat readiness while providing homeland security as a senior leader for
three tours in the U.S. Army National Guard, 76th
Infantry Brigade, Jan 1983–Dec 2000 ASSOCIATIONS ·
Project Management Institute (PMI) ·
Information Technology Service Management Forum
(itSMF) International ·
National Scholastic Honor Society (Delta
Epsilon Sigma) AVOCATIONS |
